| SILKY'S PROPRIETARY POSITIONING FRAMEWORK FOR B2B SAAS
When you position the product, you confuse buyers.

Position the customer instead.

Silky Agarwal - The difference between positioning the product and positioning the customer

Find it with logic,
Fuel it with pain,
Focus it on one thing,
And give it a name.

Positioning is not something you create out of the blue. It is based on insights you mine. And then thread into a story.

The 8 P's of Silky's Customer Positioning™ framework

(A new way of thinking about B2B SaaS positioning)

  • Silky Agarwal - Customer Positioning™ framework for B2B SaaS - Po or Point of view

    (1) Po: The point of view

    What way of looking at things makes your product indispensable? What does the buyer need to realize, to prefer your product over others? Your positioning must revolve around a unique point of view.

  • Silky Agarwal - Customer Positioning™ framework for B2B SaaS - Pond or Niche

    (2) Pond: The niche

    Which pond is your product the biggest fish of? What’s your niche? What's your territory in the larger category? Where do you fit in, but still stand out? Your positioning must earn you a pond of your own.

  • Silky Agarwal - Customer Positioning™ framework for B2B SaaS - Purpose or Job

    (3) Purpose: The job

    What job does your product help the buyer do better, faster, or cheaper? This is typically a job they were doing anyway. Your positioning must clarify and put a boundary around the job your product supports.

  • Silky Agarwal - Customer Positioning™ framework for B2B SaaS - Pride or Hero

    (4) Pride: The hero

    What is your hero offering? Is it a specific module? Is it a bundle of modules? Is it the whole package? Your positioning must spotlight the part of your solution that’s most worthy of attention.

  • Silky Agarwal - Customer Positioning™ framework for B2B SaaS - Promise or Value

    (5) Promise: The value 

    What is the promise of your product? Is it distinct from what other alternatives promise? Is it essential to your buyers? Can you execute on it? Your positioning must be built on an inimitable, unignorable, and sustainable promise.

  • Silky Agarwal - Customer Positioning™ framework for B2B SaaS - Placeholders or Alternatives

    (6) Placeholders: The alternatives

    What is holding the place that rightfully belongs to your product? Is it the current way of doing things? A legacy solution? Is it another solution similar to yours? Your positioning must specify what you replace.

  • Silky Agarwal - Customer Positioning™ framework for B2B SaaS - Pairs or Buyers

    (7) Pairs: The best-fit buyers

    Who is a made-in-heaven buyer for your product? What are their unique characteristics? How do they see themselves? What triggers them to buy? Your positioning must speak to your best-fit buyers.

  • Silky Agarwal - Customer Positioning™ framework for B2B SaaS - Powers or Differentiators

    (8) Powers - Differentiators

    What are the special features of your product? What makes it so powerful? What does it have or do that other alternatives do not? Your positioning must emerge from (and lead back to!) your unique capabilities.

The guiding principles of Customer Positioning™ framework

Great product, but struggling to differentiate?

According to a CEB research, 86% of B2B companies fail to differentiate their value. You can choose to be among the other 14%. 

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